Returns & Exchanges
At XbotGo, we stand behind our AI-powered sports tracking technology and offer a hassle-free 30-day return policy for all hardware and accessories. If you are not completely satisfied with your purchase, you can return your item in its original condition for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and reason for return.
Prepare the Package
Ensure the device is placed in its original packaging with all included mounts, cables, and documentation to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing